Because our works are hand made and most of the time custom ordered, we do not give refunds.
If cancel the order , full payment or the deposits are non-refundable.
We have a lot of shipping experience around the world, we packed the parcel very very well, and use a lot of bubble wrap to proteact the parcel.and we use the professional shipping method for delivery, we do the best to protect the parcel during the shipping without any damage and ensure the cake topper will arrive to customer's hands safety
the parcel was packaged very very carefully, the cake topper are handmade, we also put the note outside the parcel to remind our customers to open the parcel and the cake topper carefully
if the parcel unfortunately damage during the shipping, please please take a picture and let us know , then we will find the solution with you and tell you how to repair the cake topper.if it's difficult to repair the cake topper,please send it back for our master sculptors to repair.
We will determine what is needed when we see the damage. Customer is responsible for return shipping, but we will cover the cost of shipping it back to you after repair.
Cause every cake toppers are handmade, we are so sorry there will not have refund customer is responsible to open the parcel and the cake topper carefully, if customer open the parcel and cake topper not carefully and made the damage , we are so sorry, but we still try our best to help you .
Additional Policies and FAQs
Our designed team wanted it to be about young love, pure romance,sweet but current. it is our team's mission.
Our cake topper are hanmade by clay,it's not waterproof,please avoid water.
Thank you very much! have a great day!